Dear guests,

in order to give you more planning security for your vacation, we have summarized our security measures and cancellation conditions for you.

We are an official participant in the "Safe Hospitality" initiative. Thus, we are sending a clear signal for compliance with safety and hygiene measures  when perceiving the Covid-19 virus and thus for a possible trustworthy vacation in Austria.

Our employees are tested  for the Covid-19 virus every week.

 

 

Arrival

PREREQUISITE FOR YOUR ARRIVAL: PROOF OF NEGATIVE TEST, VACCINATION OR RECOVERY

Hygiene

Our cleaning and disinfection plan was created on the basis of the current hygiene guidelines of the Austrian Hoteliers Association.

Disinfection columns & dispensers in all public areas.

Regular ventilation of all rooms 

 

Pre - check - in

To make check-in as relaxed as possible, we have set up a "Pre-Check-in".

Before arrival, we will send you an "Arrival Information" where you can use the pre-check-in if you wish.

testing possibilities

TEST  in the Fest Alm (Gastein Alm, Schlossgasse 1, 5630 Bad Hofgastein).

The supervised self-tests are possible from Monday to Saturday - from 12.00 to 20.00 each day.

THE TESTING AREA IS FREE OF CHARGE FOR ALL - GUESTS!

IN ADDITION, we offer our guests FREE testing at the hotel on certain days.

Cancellation conditions

Summer 2021

Free rebooking or cancellation possible up to 2 days before arrival if one of these reasons applies: 

Travel warnings for Austria or for Salzburger Land
Border closure
Should you fall ill with Covid 19 (presentation of positive test result)
If you have to go into an officially ordered quarantine (presentation of a notice)
If you are not allowed to leave your home country
In this case you will receive a voucher with no time limit or, if you wish, a 100% refund of the deposit already paid.

Otherwise the following cancellation conditions apply

up to 1 week before arrival free cancellation , from 6 days 100% of the agreed room rate.

Winter 2021/2022

Free rebooking or cancellation possible up to 7 days before arrival, should one of these reasons apply: 

Travel warnings for Austria or for Salzburger Land
Border closure
Should you fall ill with Covid 19 (presentation of positive test result)
If you have to go into an officially ordered quarantine (presentation of a notice)
If you are not allowed to leave your home country
In this case you will receive a voucher with no time limit or, if you wish, a 100% refund of the deposit already paid.

Otherwise the following cancellation conditions apply:

up to 4 weeks before arrival free cancellation, up to 2 weeks before arrival 50%,

up to 1 week before arrival 70 %, from 6 days 100 % of the agreed room rate.