Dear guests,

in order to give you more planning security for your vacation, we have summarized our security measures and cancellation conditions for you.

We are an official participant in the "Safe Hospitality" initiative. Thus, we are sending a clear signal for compliance with safety and hygiene measures  when perceiving the Covid-19 virus and thus for a possible trustworthy vacation in Austria.

 

 

 

Arrival

PREREQUISITE FOR YOUR ARRIVAL

Current corona regulation: We would like to draw your attention to the fact that the 2-G rule (recovery or Vaccinated) applies.

Regulations for entering Austria beginnig from 20.12.2021: 2x vaccinated + valid PCR Test

The PCR test does not apply to people who have received a booster vaccination (3rd stitch or 2nd stitch at Johnson & Johnson).

Recovered who have been vaccinated twice do not need a PCR test either.

Children up to 12 years: do not require a 2-G detection or a PCR test

Children from 12 to 15 years: can enter the country with a negative PCR test.

Children and adolescents from 16 years: require a 2-G test as well as a negative PCR test or a booster vaccination.

The “Holiday-Ninja-Pass” is an exception for young people aged 12 to 15 years from Austria and abroad who have not been vaccinated or have not been fully vaccinated or have not recovered. • With this solution, an officially recognized 2-G certificate in Austria can be provided even without a full vaccination or without proof of recovery.

More information in the following link 

Hygiene

Our cleaning and disinfection plan was created on the basis of the current hygiene guidelines of the Austrian Hoteliers Association.

Disinfection columns & dispensers in all public areas.

Regular ventilation of all rooms 

 

Pre - check - in

To make check-in as relaxed as possible, we have set up a "Pre-Check-in".

Before arrival, we will send you an "Arrival Information" where you can use the pre-check-in if you wish.

Cancellation conditions

Winter 2021/2022 and summer 2022

Free rebooking or cancellation possible up to 2 days before arrival, should one of these reasons apply: 

  • Border closure
  • Should you fall ill with Covid 19 (presentation of positive test result)
  • renewed lockdown

Otherwise the following cancellation conditions apply:

up to 3 weeks before arrival free cancellation, up to 2 weeks before arrival 50%,

up to 1 week before arrival 70 %, from 6 days 100 % of the agreed room rate.